Dedicated to our Customers

The satisfaction of our homeowners, and potential buyers, is at the heart of everything we do and we pride ourselves on delivering high quality homes, made to our exacting standards, to our local community.

We hope that you are as pleased with your home as we are proud to have built it. In the unlikely event of any issues arising after you have made your purchase, be assured we have a dedicated Customer Care team on hand to resolve any queries or problems you encounter.

Consumer Code

The Consumer Code sets mandatory requirements that all Home Builders must meet in their marketing and selling of Homes and their after-sales Customer Care. Amherst Homes embraces the Consumer Code for new home builders as an additional layer of consumer protection. At Amherst we take pride in ensuring we deliver the best quality homes and great customer service.

As a 5 star housebuilder we are committed to the Consumer Code for Home Builders. For more information on the Consumer Code for Home Builders please visit: https://www.consumercode.co.uk/

Homeowner Handbook

HEATING AND HOT WATER

Radiator Care and Maintenance
Radiators can be a very efficient and effective way to heat your home, allowing you to easily regulate the temperature in every room.
However, there are a few common issues that can arise – here is a handy guide on how to deal with them.

Radiator isn’t heating up properly.

You should begin by checking the thermostatic valves (TRV) are set correctly, if they are and you are still feeling chilly with the heating turned up high, it is time to check your radiator for cold spots, these are usually found near the top of your radiator and would indicate you have air trapped in the system and your radiator needs bleeding, it is a fairly simple procedure.

Here’s how:

  • You’ll need a radiator valve key or screwdriver and an old cloth.
  • Turn off your central heating and allow the radiator to cool.
  • Find the bleed valve, which is normally at the top on one end, and put the cloth directly below it to catch minor drips.
  • Put the key into the valve and turn anti-clockwise until you hear a slight hiss of air. Once the hiss turns to a gurgle or water starts to escape, close the valve.
  • Retighten the valve by turning clockwise and turn your central heating back on.
  • With a conventional boiler the water cylinder may need to be repressurised, instruction on how to do this can be found in the manual.

If your radiator still isn’t heating up after you have bled it and you are within your 2-year defect warranty, please contact our customer care team.

Radiator Care

There are a few easy steps you can take to get the best possible use from your radiators. And remember, if your radiators are less efficient than they could be, your boiler has to work harder.

  • Don’t place furniture too close to radiators. Not only can this damage your furnishings, but it’ll also stop the heat circulating properly.
  • Don’t dry clothes on your radiators, as it can cause condensation and rust.
  • Check your radiators once a month for cold spots, which could mean you need to bleed them (see above for how to do this).
  • Avoid placing wet towels on radiators.
Heated Towel Rail

Most of our towel rails we fit are dual fuel, this means even if you do not have your heating on (in the warmer months) you can still use your towel rail, there is usually a switch by your TRV, however this would have been demonstrated at your familiarisation visit, if you have any questions, please contact our customer care team.

Caring for your central heating

Whether you have a Conventional boiler, a Combi boiler, or an Air Source Heat Pump these all require annual servicing and is essential to keep your warranty valid.

With an Air Source Heat Pump, there is some maintenance that you can do yourself.

  • Make sure that there’s plenty of air around your heat pump. This means regularly checking for leaves or rubbish caught at the back and side of the heat pump and pruning back any plants growing too close to the unit or its pipes.
  • In very cold weather make sure to clear snow from the air source heat pump
  • Follow your installer’s instructions on how to use your heat pump.
HEATING AND HOT WATER

Radiator Care and Maintenance
Radiators can be a very efficient and effective way to heat your home, allowing you to easily regulate the temperature in every room.
However, there are a few common issues that can arise – here is a handy guide on how to deal with them.

Radiator isn’t heating up properly.

You should begin by checking the thermostatic valves (TRV) are set correctly, if they are and you are still feeling chilly with the heating turned up high, it is time to check your radiator for cold spots, these are usually found near the top of your radiator and would indicate you have air trapped in the system and your radiator needs bleeding, it is a fairly simple procedure.

Here’s how:

  • You’ll need a radiator valve key or screwdriver and an old cloth.
  • Turn off your central heating and allow the radiator to cool.
  • Find the bleed valve, which is normally at the top on one end, and put the cloth directly below it to catch minor drips.
  • Put the key into the valve and turn anti-clockwise until you hear a slight hiss of air. Once the hiss turns to a gurgle or water starts to escape, close the valve.
  • Retighten the valve by turning clockwise and turn your central heating back on.
  • With a conventional boiler the water cylinder may need to be repressurised, instruction on how to do this can be found in the manual.

If your radiator still isn’t heating up after you have bled it and you are within your 2-year defect warranty, please contact our customer care team.

Radiator Care

There are a few easy steps you can take to get the best possible use from your radiators. And remember, if your radiators are less efficient than they could be, your boiler has to work harder.

  • Don’t place furniture too close to radiators. Not only can this damage your furnishings, but it’ll also stop the heat circulating properly.
  • Don’t dry clothes on your radiators, as it can cause condensation and rust.
  • Check your radiators once a month for cold spots, which could mean you need to bleed them (see above for how to do this).
  • Avoid placing wet towels on radiators.
Heated Towel Rail

Most of our towel rails we fit are dual fuel, this means even if you do not have your heating on (in the warmer months) you can still use your towel rail, there is usually a switch by your TRV, however this would have been demonstrated at your familiarisation visit, if you have any questions, please contact our customer care team.

Caring for your central heating

Whether you have a Conventional boiler, a Combi boiler, or an Air Source Heat Pump these all require annual servicing and is essential to keep your warranty valid.

With an Air Source Heat Pump, there is some maintenance that you can do yourself.

  • Make sure that there’s plenty of air around your heat pump. This means regularly checking for leaves or rubbish caught at the back and side of the heat pump and pruning back any plants growing too close to the unit or its pipes.
  • In very cold weather make sure to clear snow from the air source heat pump
  • Follow your installer’s instructions on how to use your heat pump.
HEATING AND HOT WATER

Radiator Care and Maintenance
Radiators can be a very efficient and effective way to heat your home, allowing you to easily regulate the temperature in every room.
However, there are a few common issues that can arise – here is a handy guide on how to deal with them.

Radiator isn’t heating up properly.

You should begin by checking the thermostatic valves (TRV) are set correctly, if they are and you are still feeling chilly with the heating turned up high, it is time to check your radiator for cold spots, these are usually found near the top of your radiator and would indicate you have air trapped in the system and your radiator needs bleeding, it is a fairly simple procedure.

Here’s how:

  • You’ll need a radiator valve key or screwdriver and an old cloth.
  • Turn off your central heating and allow the radiator to cool.
  • Find the bleed valve, which is normally at the top on one end, and put the cloth directly below it to catch minor drips.
  • Put the key into the valve and turn anti-clockwise until you hear a slight hiss of air. Once the hiss turns to a gurgle or water starts to escape, close the valve.
  • Retighten the valve by turning clockwise and turn your central heating back on.
  • With a conventional boiler the water cylinder may need to be repressurised, instruction on how to do this can be found in the manual.

If your radiator still isn’t heating up after you have bled it and you are within your 2-year defect warranty, please contact our customer care team.

Radiator Care

There are a few easy steps you can take to get the best possible use from your radiators. And remember, if your radiators are less efficient than they could be, your boiler has to work harder.

  • Don’t place furniture too close to radiators. Not only can this damage your furnishings, but it’ll also stop the heat circulating properly.
  • Don’t dry clothes on your radiators, as it can cause condensation and rust.
  • Check your radiators once a month for cold spots, which could mean you need to bleed them (see above for how to do this).
  • Avoid placing wet towels on radiators.
Heated Towel Rail

Most of our towel rails we fit are dual fuel, this means even if you do not have your heating on (in the warmer months) you can still use your towel rail, there is usually a switch by your TRV, however this would have been demonstrated at your familiarisation visit, if you have any questions, please contact our customer care team.

Caring for your central heating

Whether you have a Conventional boiler, a Combi boiler, or an Air Source Heat Pump these all require annual servicing and is essential to keep your warranty valid.

With an Air Source Heat Pump, there is some maintenance that you can do yourself.

  • Make sure that there’s plenty of air around your heat pump. This means regularly checking for leaves or rubbish caught at the back and side of the heat pump and pruning back any plants growing too close to the unit or its pipes.
  • In very cold weather make sure to clear snow from the air source heat pump
  • Follow your installer’s instructions on how to use your heat pump.
HEATING AND HOT WATER

Radiator Care and Maintenance
Radiators can be a very efficient and effective way to heat your home, allowing you to easily regulate the temperature in every room.
However, there are a few common issues that can arise – here is a handy guide on how to deal with them.

Radiator isn’t heating up properly.

You should begin by checking the thermostatic valves (TRV) are set correctly, if they are and you are still feeling chilly with the heating turned up high, it is time to check your radiator for cold spots, these are usually found near the top of your radiator and would indicate you have air trapped in the system and your radiator needs bleeding, it is a fairly simple procedure.

Here’s how:

  • You’ll need a radiator valve key or screwdriver and an old cloth.
  • Turn off your central heating and allow the radiator to cool.
  • Find the bleed valve, which is normally at the top on one end, and put the cloth directly below it to catch minor drips.
  • Put the key into the valve and turn anti-clockwise until you hear a slight hiss of air. Once the hiss turns to a gurgle or water starts to escape, close the valve.
  • Retighten the valve by turning clockwise and turn your central heating back on.
  • With a conventional boiler the water cylinder may need to be repressurised, instruction on how to do this can be found in the manual.

If your radiator still isn’t heating up after you have bled it and you are within your 2-year defect warranty, please contact our customer care team.

Radiator Care

There are a few easy steps you can take to get the best possible use from your radiators. And remember, if your radiators are less efficient than they could be, your boiler has to work harder.

  • Don’t place furniture too close to radiators. Not only can this damage your furnishings, but it’ll also stop the heat circulating properly.
  • Don’t dry clothes on your radiators, as it can cause condensation and rust.
  • Check your radiators once a month for cold spots, which could mean you need to bleed them (see above for how to do this).
  • Avoid placing wet towels on radiators.
Heated Towel Rail

Most of our towel rails we fit are dual fuel, this means even if you do not have your heating on (in the warmer months) you can still use your towel rail, there is usually a switch by your TRV, however this would have been demonstrated at your familiarisation visit, if you have any questions, please contact our customer care team.

Caring for your central heating

Whether you have a Conventional boiler, a Combi boiler, or an Air Source Heat Pump these all require annual servicing and is essential to keep your warranty valid.

With an Air Source Heat Pump, there is some maintenance that you can do yourself.

  • Make sure that there’s plenty of air around your heat pump. This means regularly checking for leaves or rubbish caught at the back and side of the heat pump and pruning back any plants growing too close to the unit or its pipes.
  • In very cold weather make sure to clear snow from the air source heat pump
  • Follow your installer’s instructions on how to use your heat pump.
HEATING AND HOT WATER

Radiator Care and Maintenance
Radiators can be a very efficient and effective way to heat your home, allowing you to easily regulate the temperature in every room.
However, there are a few common issues that can arise – here is a handy guide on how to deal with them.

Radiator isn’t heating up properly.

You should begin by checking the thermostatic valves (TRV) are set correctly, if they are and you are still feeling chilly with the heating turned up high, it is time to check your radiator for cold spots, these are usually found near the top of your radiator and would indicate you have air trapped in the system and your radiator needs bleeding, it is a fairly simple procedure.

Here’s how:

  • You’ll need a radiator valve key or screwdriver and an old cloth.
  • Turn off your central heating and allow the radiator to cool.
  • Find the bleed valve, which is normally at the top on one end, and put the cloth directly below it to catch minor drips.
  • Put the key into the valve and turn anti-clockwise until you hear a slight hiss of air. Once the hiss turns to a gurgle or water starts to escape, close the valve.
  • Retighten the valve by turning clockwise and turn your central heating back on.
  • With a conventional boiler the water cylinder may need to be repressurised, instruction on how to do this can be found in the manual.

If your radiator still isn’t heating up after you have bled it and you are within your 2-year defect warranty, please contact our customer care team.

Radiator Care

There are a few easy steps you can take to get the best possible use from your radiators. And remember, if your radiators are less efficient than they could be, your boiler has to work harder.

  • Don’t place furniture too close to radiators. Not only can this damage your furnishings, but it’ll also stop the heat circulating properly.
  • Don’t dry clothes on your radiators, as it can cause condensation and rust.
  • Check your radiators once a month for cold spots, which could mean you need to bleed them (see above for how to do this).
  • Avoid placing wet towels on radiators.
Heated Towel Rail

Most of our towel rails we fit are dual fuel, this means even if you do not have your heating on (in the warmer months) you can still use your towel rail, there is usually a switch by your TRV, however this would have been demonstrated at your familiarisation visit, if you have any questions, please contact our customer care team.

Caring for your central heating

Whether you have a Conventional boiler, a Combi boiler, or an Air Source Heat Pump these all require annual servicing and is essential to keep your warranty valid.

With an Air Source Heat Pump, there is some maintenance that you can do yourself.

  • Make sure that there’s plenty of air around your heat pump. This means regularly checking for leaves or rubbish caught at the back and side of the heat pump and pruning back any plants growing too close to the unit or its pipes.
  • In very cold weather make sure to clear snow from the air source heat pump
  • Follow your installer’s instructions on how to use your heat pump.
HEATING AND HOT WATER

Radiator Care and Maintenance
Radiators can be a very efficient and effective way to heat your home, allowing you to easily regulate the temperature in every room.
However, there are a few common issues that can arise – here is a handy guide on how to deal with them.

Radiator isn’t heating up properly.

You should begin by checking the thermostatic valves (TRV) are set correctly, if they are and you are still feeling chilly with the heating turned up high, it is time to check your radiator for cold spots, these are usually found near the top of your radiator and would indicate you have air trapped in the system and your radiator needs bleeding, it is a fairly simple procedure. 

Here’s how:

  • You’ll need a radiator valve key or screwdriver and an old cloth.
  • Turn off your central heating and allow the radiator to cool.
  • Find the bleed valve, which is normally at the top on one end, and put the cloth directly below it to catch minor drips.
  • Put the key into the valve and turn anti-clockwise until you hear a slight hiss of air. Once the hiss turns to a gurgle or water starts to escape, close the valve.
  • Retighten the valve by turning clockwise and turn your central heating back on.
  • With a conventional boiler the water cylinder may need to be repressurised, instruction on how to do this can be found in the manual.

If your radiator still isn’t heating up after you have bled it and you are within your 2-year defect warranty, please contact our customer care team.

Radiator Care

There are a few easy steps you can take to get the best possible use from your radiators. And remember, if your radiators are less efficient than they could be, your boiler has to work harder.

  • Don’t place furniture too close to radiators. Not only can this damage your furnishings, but it’ll also stop the heat circulating properly.
  • Don’t dry clothes on your radiators, as it can cause condensation and rust.
  • Check your radiators once a month for cold spots, which could mean you need to bleed them (see above for how to do this).
  • Avoid placing wet towels on radiators. 
Heated Towel Rail

Most of our towel rails we fit are dual fuel, this means even if you do not have your heating on (in the warmer months) you can still use your towel rail, there is usually a switch by your TRV, however this would have been demonstrated at your familiarisation visit, if you have any questions, please contact our customer care team.

Caring for your central heating

Whether you have a Conventional boiler, a Combi boiler, or an Air Source Heat Pump these all require annual servicing and is essential to keep your warranty valid.

With an Air Source Heat Pump, there is some maintenance that you can do yourself.

  • Make sure that there’s plenty of air around your heat pump. This means regularly checking for leaves or rubbish caught at the back and side of the heat pump and pruning back any plants growing too close to the unit or its pipes.
  • In very cold weather make sure to clear snow from the air source heat pump
  • Follow your installer’s instructions on how to use your heat pump.

Contact our team

You can reach our Customer Care team through our Contact Us page.

All of our homes come with a 10 year warranty.